1. Please inspect all merchandise immediately upon receipt. Any damaged products must be reported within 7 days of delivery to Northeast Marine Sanitation. All claims for shipping damage must be filed with carrier.
2. To start the return process, call us at 1-(800) 352-4323 and we'll promptly provide you with detailed instructions on how to return your merchandise for a refund or exchange. We will also provide you with a Return Merchandise Authorization (RMA) number for each return, which is valid for 14 days. The valid RMA number must be included with your return in order to assure proper credit. We are not responsible for merchandise returned without a valid RMA number.
3. A 20% restocking fee will be charged on all returns.
4. For any return, we need the original receipt or a record of the purchase in our system. The product must be in its original undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, including the UPC bar code.
5. The customer is responsible for shipping charges on all returns. Except in cases where the return is the result of a shipping error or the item arrives damaged, original shipping charges are non-refundable.
6. A refund can only be issued to the original credit card used for purchase.
7. Please note that items that use liquids cannot be returned if used. It cannot be returned via UPS or mail even if you drain the tank before shipping.
Shipping Terms and Policies:
All orders placed on the weekend will not be shipped until the following Monday.
We will usually ship same day if we receive your order by 11:00AM EST . Emergency next day air orders will incur additional charges if they exceed UPS standard size and weight parameters. Multiple package orders to the same address will be subject to additional charges.
Occasionally your package may be delivered via UPS SurePost; tracking information will be provided through both UPS and the United States Postal Service websites.
Any order specifically requested to be delivered on a Saturday or holiday will incur an additional charge of at least, but not limited to $10.00 over and above the normal shipping rate.
If you need Special assistance for an order, such as an International or Caribbean Island order we suggest that you contact us thru our contact page.
NOTE : Shipping is to the Continental US only. All other orders should be made by phone.