Shipping & Return Policy

Return Policy

1. Please inspect all merchandise immediately upon receipt. Any damaged products must be reported within 7 days of delivery to Northeast Marine Sanitation. All claims for shipping damage must be filed with carrier.

2. To start the return process, call us at 1-(800) 352-4323 and we'll promptly provide you with detailed instructions on how to return your merchandise for a refund or exchange. We will also provide you with a Return Merchandise Authorization (RMA) number for each return, which is valid for 14 days. The valid RMA number must be included with your return in order to assure proper credit. We are not responsible for merchandise returned without a valid RMA number.

3. A 20% restocking fee will be charged on all returns.

  •  There are no returns on any electric or electronic parts.
  •  There are no returns on special order parts. 
  •   No returns after 30 days.
  •   Shipping Charges will not be refunded.
  •   In addition, no returns on items considered 'sanitary', unless internal item packaging and box has been unopened and not tampered with. Sanitary items include -toilet seats, toilet lids,  toilet bowls, toilet bases. 

4. For any return, we need the original receipt or a record of the purchase in our system. The product must be in its original undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, including the UPCbar code.

5. The customer is responsible for shipping charges on all returns. Except in cases where the return is the result of a shipping error or the item arrives damaged, original shipping charges are non-refundable.

6. A refund can only be issued to the original credit card used for purchase.

7. Please note that items that use liquids cannot be returned if used. It cannot be returned via UPS or mail even if you drain the tank before shipping.

Shipping Terms and Policies:

All orders placed on the weekend will not be shipped until the following Monday.

We will usually ship same day if we receive your order by11:00AMEST .Emergency next day air orders will incur additional charges if they exceed UPS standard size and weight parameters. Multiple package orders to the same address will be subject to additional charges.

Occasionally your package may be delivered via UPS SurePost; tracking information will be provided through both UPS and the United States Postal Service websites.

Emergency Orders

If you need Special assistance for an order, such as an International or Caribbean Island order we suggest that you contact us thru our contact page.

NOTE :Shipping is to the Continental US only. All other orders should be made by phone. 

 Free Shipping:
- Orders placed with a total of more than $100.00 of AquaStarDistributors.com items in your Shopping Cart with promo codes only 
- Your order will be delivered within 5-8 business days after all of your items are available to ship. Items must be shipped complete to one address.

Restrictions

  • Promotion applies to online orders only. Phone orders and faxed orders do not qualify for free shipping.
  •  Addresses Outside the United States and in Alaska and Hawaii and Porto Rico DO NOT qualify for free shipping.
  • If the items qualify for free shipping but your order also contains other ineligible items, you'll be charged shipping fees for those ineligible items.
  • Canceling items or changing your shipping address, speed, or preference will affect your order's eligibility for Free Shipping.
  • OVERSIZED ITEMS DO NOT QUALIFY FOR FREE SHIPPING.
  • Examples of oversized items are Toilets, Holding Tanks and all items weighing over 25 lbs. If you have any questions please contact customer service M-F 9 am- 10 pm est. 
  • Some special product, order, or handling fees may still apply. 
  • May be used in conjunction with a promotion code. The qualifying amount is the subtotal of the products purchased before promotion code is applied and before sales tax is applied.
  • You will not receive Free Shipping on your order if items are canceled that bring your total below $99.
  • The qualifying order will ship via the most cost-effective ground mailing service.
  • We reserve the right to change or discontinue Free Shipping at any time.

WE OFFER UPS NEXT DAY AIR

2 or 3 day shipping available as well

SATISFACTION GUARANTEED

100% satisfaction guarantee.

FREE TECH SUPPORT

Certified Factory Technicians